Helping to keep our customers safe and informed
Following the outbreak and ongoing development of COVID-19, we would like to assure members of the public that the safety and well-being of our customers and staff members is of the utmost importance.
We are strictly following guidance issued by the UK Government to ensure we follow all necessary procedures to protect our employees and visitors.
There are some changes in place to the way we deliver our service, but rest assured, your experience will not be compromised and you can still expect the same great food, delivered by our conscientious team.
We may not be the only place you consider visiting, but we want you to know that we are working with a number of partners to be sure that your visit to the White Horse is a pleasurable and safe experience.
To help answer any questions we have put together a list of FAQs, but we’re more than happy to address any other concerns you might have over the phone, via our contact form (link to this page) online or via email: firstname.lastname@example.org
Q: Can I just turn up or do I have to make a booking?
A: We are not taking reservations, please just turn up and we will seat you as quickly as we can.
Q: How has new Government legislation impacted your operating times?
A: Our operating times have changed. The last food sitting is 8pm, last food orders are at 8:30pm and last drinks orders are at 9.30pm, we politely request all customers vacate by 10pm.
Q: Can you clarify the rules on six people?
When eating or drinking out with people you do not live with (and who are not in your support bubble), you should keep to the wider rules on group sizes: you must only attend these places in groups of up to six people. You can attend in larger numbers with the people you live with/who are in your support bubble.
Q: What steps have you taken to ensure customer and staff safety?
A: As part of our re-opening plan, we have spaced all of our inside and outside tables by a minimum of 2 metres. We have installed hand sanitising stations at the entrance to the pub and outside all of our toilet facilities. On arrival, you will be met by one of our team and personally escorted to your table. Once at your table, you can view our menu via a QR code location on the table or we can provide you with a single-use menu.
Q: What are the rules on wearing a face covering?
All of our staff will be wearing masks for your safety. We politely request that our customers do the same when moving around the venue (this includes outside areas), however this does not apply when sat at your table. Don’t worry if you forget your mask, we will have a quantity on stock. Management reserve the right to refuse entry to anyone refusing to wear a mask. Children under 11 do not need to wear a mask.
Q: What about sanitising surfaces and touch points in the building?
A: All tables will be sanitised after each guest has finished dining. All door handles and frequently touched areas will be sanitised every hour.
Q: Are you taking part in NHS Test and Trace?
A: Yes we are, this is now mandatory government legislation and we kindly ask customers to adhere to the new rules. The NHS QR code is visible throughout our venue, please ensure you download the NHS app and use the QR code to record your visit with us.
Q: What about PPE for your staff?
A: We are adhering to specific Government advice which confirms face coverings are only suggested where social distancing isn’t feasible. Rather than wearing gloves which can lead to poor hygiene controls, our teams will follow a more robust process of hand washing on a regular basis.
Q: Do you check your team’s temperatures before starting work, to ensure they are not asymptomatic or spreading the virus to your customers?
A: While Government guidance is that temperature checking is not mandatory, we will be conducting daily and weekly health checks with our team members.
Q: What about toilet facilities?
We kindly ask that you adhere to social distancing when using our facilities, we ask that you follow our guidelines of 1 in 1 out for both the mens and ladies facilities.
Q: Is the menu the same as before?
A: No, we have an exciting new menu for you to come and try!
Q: What is ‘We’re Good to Go’?
A: 'We’re Good to Go’ is the national scheme that recognises businesses who have worked hard to follow Government and industry COVID-19 guidelines and has processes in place to maintain cleanliness and aid social distancing.
The scheme is in place to assure consumers that all the right measures are in place, without experience being compromised. Commonhall St Social is accredited with the mark and you can read more here >